Terms and conditions
Content Liability
Copyright
Reproduction of Content
Conditions of Ticket Sales and Exchanges
Comments and Complaints
Website Security
Privacy
Information collection
Use of personal information
Cookies
Other websites
Freedom of Information
Content Liability
Free Word accepts no responsibility for the accuracy of information or material accessed through the site, or liability to any person for loss or damages incurred as a result of reliance upon material contained at this website.
Free Word is not responsible for the content of any linked sites and the inclusion of any link does not imply any endorsement of that linked site.
Copyright
The contents of this website can be viewed for your enjoyment and so you may freely access and download the contents on a temporary basis for the sole purposes of viewing, interacting or listening to them.
Unless otherwise stated, all text on this site is owned by Free Word 2011.
Reproduction of Content
Free Word is committed to respecting the intellectual property rights of others. We have therefore taken all reasonable efforts to ensure that the reproduction of all content on these pages, including but not restricted to images, text and audio, is done with the full consent of copyright owners.
Under the Creative Commons licence BY-NC-ND 3.0 you may print or download any part of these text and images for personal/not-for-profit use only, and any copies must retain the copyright or other intellectual property notices contained in the original material. Any other use could lead to action or breach of copyright.
Conditions of Ticket Sales and Exchanges
• Every member of the audience must have a valid ticket
• Admission is not guaranteed to latecomers, although will be offered wherever possible. The duty manager’s decision on the night is final.
• Free Word reserves the right to refuse admission to any patron
• Some performances or screenings may be unsuitable for children. Free Word will advertise age restrictions wherever possible, and may refuse entry to anyone the duty manager deems to be underage.
• By purchasing a ticket, you accept that Free Word may film, record or photograph you as an audience member at our events. If you do not wish to be filmed, photographed or recorded, please let the duty manager know on the night.
• Mobile phones, pagers and watches should be silenced throughout performances
• Cameras and filming devices are not always permitted – please ask the duty manager before filming or taking pictures of an event. This is especially important for events of a politically sensitive nature, when a photograph of a participant could potentially put them at risk.
• Free Word reserves the right to make any alterations to the advertised programme as necessary
• Free Word does not refund or exchange tickets
• Tickets must not be re-sold for profit or commercial gain by any outlet other than Free Word or one of its authorised agents.
• Your statutory rights are not affected
Comments and Complaints
Comments and feedback are very important to Free Word, and we encourage anyone who uses the services or facilities at Free Word to comment on their experiences, as this helps to improve our service to all customers. We will respond to all customers using their preferred method of communication.
Email: info@freewordonline.com
Telephone: 020 7324 2570
Post: Free Word, 60 Farringdon Road, London, EC1R 3GA
Website Security
Free Word does not warrant that functions available on www.freewordonline.com will be uninterrupted, that defects will be corrected, or that www.freewordonline.com or the server that makes it available are free from viruses or bugs. You acknowledge that it is your responsibility to implement sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the security of data input and output.
Privacy
This privacy statement sets out the data processing practices carried out through the use of the internet and other electronic communications by Free Word. Free Word regards the lawful and correct treatment of personal information as important to our successful operations and to the maintenance of confidence of those with whom we deal. We will ensure that our staff and those acting on our behalf obtain, use and disclose personal information lawfully and correctly. To this end we fully endorse and adhere to the principles of data protection, as set out in the UK Data Protection Act 1998. In particular we will: observe the conditions in the Act regarding the fair collection and use of personal information (please see below regarding personal information collected via our website); meet our legal obligations to specify the purposes for which we process personal information; collect and process appropriate personal information, only to the extent that it is needed to fulfil our operational needs or to comply with any legal requirement; ensure the accuracy of any personal information kept by us; apply checks to determine the length of time personal information is held by us; ensure that the rights of people about whom personal information is held, are able to be exercised under the Act; take appropriate technical and organisational security measures to safeguard personal information.
Information collection
We collect personal information from visitors to this website when you request a specific service, such as our email newsletter, through the use of online forms, and every time you email us your details. We also collect information about the transactions you when you buy tickets or donate, including potentially details of the payment cards used.
We collect additional information automatically each time you visit our website:
• Your top level domain name (for example www.google.co.uk)
• Your server address (for example 987.654.32.1)
• The date and time of the visit to the site
• The pages accessed
• The previous site accessed
• The type of browser used
• Your operating system (for example Apple Mac, Windows etc)
Use of personal information
We process personal information collected via this website exclusively for the following purposes:
• Providing and personalising our services
• Dealing with your inquiries and requests
• Administering tickets and donations
• Maintaining information as a reference tool or general resource
• Reporting statistics to funders and other stakeholders
• Carrying out market research campaigns
• Providing you with information about our activities
Use of cookies
Cookies are pieces of information that a website can transfer to an individual’s computer hard drive for record keeping. Cookies can make websites easier to use by storing information about your preferences on a particular website. The information remains on your computer after the internet session finishes but you can delete them using some browsers, manually or using system utilities. Most internet browsers are pre-set to accept cookies.
If you prefer not to receive cookies, you can adjust your internet browser to refuse cookies or to warn you when cookies are being used. This site will work more efficiently if receipt of cookies is enabled but it will still operate correctly if you disable cookies.
Other websites
Our website may contain links to other websites which are outside our control and are not covered by this privacy statement. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.
Freedom of Information
The Freedom of Information Act (2005) has given anyone, from anywhere, the right to request information held by us. It places a duty on us to provide that information unless there is a good reason, defined according to law, why we should not.
A key part of our culture is a commitment to openness and transparency, particularly in our dealings with people and organisations. We therefore take our responsibilities under the Freedom of Information Act very seriously.
If you wish to request any information, for example personal information that we may hold about you as a user of this website, please email in the first instance: info@freewordonline.com or write to Free Word, 60 Farringdon Road, London, EC1R 3GA. Please provide a name and address for correspondence, along with the description of the information you would like to see.